ucb99 Privacy Policy

1.1 Information Collected at Registration

When you open an account at ucb99, we collect the following information:

• Full name
• Date of birth (for age verification — must be at least 21 years old)
• Valid email address
• Mobile number
• Residential address
• Information related to preferred payment method

1.2 Identity Verification (KYC) Information

To meet regulatory requirements and prevent fraud, we may request a copy of your National ID (NID), passport, or driving licence. These documents are used solely for identity verification and are stored under strict security measures.

1.3 Transaction Information

During financial transactions we collect: deposit and withdrawal amounts, payment method identifiers (such as bKash, Nagad, Rocket, Upay, or the last few digits of a bank account number), transaction time and date, and transaction ID.

1.4 Automatically Collected Information

When you use the platform, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Browsing behaviour and session information on the platform
• Data collected through cookies and similar tracking technologies

2.1 Account Management and Service Delivery

Information is used to create, manage, and secure your account. It is also needed to process deposits and withdrawals, award bonuses, and record gaming history.

2.2 Identity and Age Verification

In accordance with Bangladesh's responsible gaming guidelines, ucb99 serves only those aged 21 or above. Information is used in the KYC process to confirm correct age and identity.

2.3 Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised access, money laundering, multiple account use, and other fraudulent activities.

2.4 Customer Support and Communication

Contact information is used to resolve your enquiries or issues, provide assistance via live chat, and send important account-related notifications.

2.5 Platform Improvement

Anonymous statistics and usage patterns are analysed to improve user experience and service quality. This analysis is not specific to any individual.

3.1 Service Provider Partners

We work with trusted service providers for tasks such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, technical infrastructure, and cybersecurity. They are contractually bound to maintain the confidentiality of information in accordance with our agreement terms.

3.2 Legal Obligations

Necessary information may be disclosed in response to a court order, a request from a regulatory authority, or a lawful demand from a law enforcement agency.

3.3 Game Providers

Our game partners — including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi — may access limited information as needed to verify gameplay and ensure fair play. They operate under their own privacy policies.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used for tasks such as maintaining login sessions, security verification, and payment processing. Disabling these cookies will prevent the platform from working properly.

4.2 Functional Cookies

These cookies are used to remember your preferences (language, game filters) and to improve service speed. They collect entirely anonymous information.

4.3 Analytics Cookies

Analytics cookies are used to understand how users are using the platform. This information is aggregated and not personally identifiable.

6.1 Information for Active Accounts

All relevant information is retained for as long as your account is active. Even after account closure, some information may be retained for a defined period due to legal obligations.

6.2 Financial Transaction Information

Transaction-related information is retained for an extended period in accordance with financial institution and regulatory requirements. This retention is entirely part of legal compliance.

6.3 Data Deletion Requests

After legal obligations have been fulfilled, you may request that your personal information be deleted. To make this request, email [email protected].

7.1 Right to Access Information

You may request at any time to know what information ucb99 holds about you. We will ensure that accurate information is provided to you.

7.2 Right to Correct Information

If the information on your account is incorrect or incomplete, you may request a correction. This request can be made through account settings or via live chat or email.

7.3 Right to Object to Data Processing

You have the right to object to marketing communications or certain data processing. Use the "opt-out" link in any email to stop such communications.

7.4 Right to Lodge a Complaint

If you believe your information is being handled inappropriately, contact us directly. We are committed to responding promptly.

ucb99 is a responsible gaming platform. Our services are for those aged 21 or above only. We do not knowingly collect or store any information from minors (under 21 years of age).

An age verification process is carried out at registration. If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the information. For any concerns on this matter, contact [email protected].

ucb99 reserves the right to update this Privacy Policy at any time. For significant changes, we will send a notification to your registered email address and update the "Last Updated" date at the top of this page.

Continued use of the platform after an update means you have accepted the new policy. We therefore recommend visiting this page regularly.