ucb99 Terms and Conditions
Please read these terms and conditions carefully before using the ucb99 platform. Everything from account registration to payments and bonuses is clearly stated here.
Introduction and Acceptance
These Terms and Conditions ("Terms") form a legally binding agreement between ucb99 ("Platform", "we", "us") and each individual who uses our website and services ("Member", "you"). By accessing the ucb99 website or registering an account, you confirm that you have fully read, understood and accepted these Terms.
ucb99 operates a safe and reliable online gaming platform for users in Bangladesh. We provide live casino, sports betting, slots and other gaming services. These Terms must be read together with our Privacy Policy and Responsible Gaming Policy.
Account Eligibility and Registration
Age and Eligibility
The following requirements must be met to open an account and use gaming services on ucb99:
- You must be 21 years of age or older (for 21+ only).
- You must be a resident of Bangladesh and using this platform must be lawful under your local laws.
- A maximum of one account per person is allowed. Creating multiple accounts is strictly prohibited.
- You will operate the account on your own behalf and for your own purposes.
Registration Process
You must provide accurate and truthful information when registering an account. We reserve the right to close any account registered with false information.
- You must provide your full name, an active email address and payment method details.
- National ID or passport details may be requested for identity verification.
- It is the member's responsibility to keep account information up to date at all times.
Account Security and Password
Keeping your ucb99 account secure is your own responsibility. Keep your login details (username and password) confidential and do not share them with any third party.
Account Security Guidelines
- Use a strong password — a combination of letters, numbers and special characters.
- Change your account password regularly.
- If you suspect unauthorised access to your account, notify our support team immediately.
- You are fully responsible for all activity carried out from your account.
- Any attempt to access another person's account without permission will result in permanent account closure.
- Always log out after using a public or shared computer.
ucb99 uses SSL encryption technology to keep your personal information and financial transactions secure. However, ensuring the security of your own device and network is also your responsibility.
Deposits, Withdrawals and Payments
ucb99 supports the popular payment methods available in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT/৳).
| Description | Amount / Condition |
|---|---|
| Minimum deposit (per method) | ৳500 |
| Minimum Withdrawal | ৳800 |
| Standard withdrawal time | Within 1 hour |
| Supported payment methods | bKash, Nagad, Rocket, Upay, Bank Transfer |
| Currency | Bangladeshi Taka (BDT) |
Deposit Terms
- Deposits must be made only from a payment account registered in your name.
- Deposits made through third parties or from unknown sources are not accepted.
- Suspicious transactions may be held until verified.
- No processing fee applies to deposit amounts.
Withdrawal Terms
- Withdrawals are generally completed within 1 hour.
- Identity verification may be required before a withdrawal is processed.
- Withdrawals can only be made using the same method used for the deposit.
- Funds linked to a bonus must meet the wagering requirement before withdrawal.
Bonus and Promotion Terms
ucb99 offers various promotional offers for its members. Each bonus is provided under specific terms and conditions that the member must follow.
Welcome Bonus Terms
New members will receive a 100% bonus on their first deposit up to a maximum of ৳8,000. The following conditions apply to using this bonus:
- The bonus has a wagering requirement of 15x — meaning the total bonus amount must be wagered 15 times before a withdrawal can be made.
- The welcome bonus can only be claimed once per member.
- A specific time limit applies to claiming the bonus — see the offer details page.
- Multiple bonuses may not apply simultaneously to accounts using a bonus.
- If bonus terms are violated, the bonus and any associated winnings may be cancelled.
VIP Programme and Cashback
The ucb99 VIP programme has five tiers. Weekly cashback benefits are available at each tier. Moving to a higher tier unlocks greater benefits.
| VIP Tier | Weekly Cashback | Description |
|---|---|---|
| Bronze | Up to 0.2% | Entry level — for new members |
| Silver | Up to 0.3% | For regular members |
| Gold | Up to 0.5% | For experienced members |
| Platinum | Up to 0.6% | For high-level members |
| Diamond | Up to 0.8% | Highest tier — exclusive benefits |
VIP Terms
- VIP tier assignment is entirely at the discretion of ucb99.
- Cashback is generally calculated weekly and credited to the account.
- VIP points or cashback cannot be transferred to another person.
- VIP tier status may be revoked in the event of a rule violation.
Prohibited Conduct and Activity
All ucb99 members must use the platform honestly and fairly. The following activities are strictly prohibited and may result in account closure and forfeiture of funds:
Fraudulent Activity
- Playing games using bots, automated software or artificial intelligence.
- Abusing the bonus system or claiming bonuses through multiple accounts.
- Operating an account using a false identity or false documents.
Financial Misconduct
- Using the platform for money laundering or processing illegal funds.
- Attempting to recover funds through chargebacks or payment fraud.
- Conducting transactions using a third party's funds.
Technical Misconduct
- Attempting to hack or gain unauthorised access to the platform's systems.
- Using any software or technique to manipulate game outcomes.
- Attempting unauthorised access to another member's account.
Limitation of Liability
Gaming is a recreational activity. ucb99 sets the following limitations of liability:
Platform Liability Limitations
- ucb99 is not liable for losses incurred during games due to technical disruptions, server downtime or internet connectivity issues.
- ucb99 will not compensate for financial losses resulting from a member's own negligence or errors.
- Our liability is limited in cases of issues arising from software faults by third-party game providers.
- ucb99 is not liable for any indirect or incidental losses arising from gaming activity.
- In the event of service suspension due to legal changes or government directives, we will notify members as soon as possible.
Data Privacy and Protection
ucb99 gives the highest priority to protecting your personal data. We use SSL encryption to keep your information secure. Full details on how your data is collected, used and protected can be found on our Privacy Policy page.
Purpose of Data Use
- For identity verification and account management.
- For payment processing and fraud prevention.
- For compliance with applicable legal obligations.
- To provide a personalised gaming experience.
Your Rights
- The right to request access to the data we hold about you.
- The right to request correction of inaccurate data.
- The right to request deletion of your data after account closure (subject to legal obligations).
- The right to opt out of marketing communications.
Responsible Gaming
ucb99 takes responsible gaming very seriously. We believe gaming is an entertainment activity and should be enjoyed in a controlled manner to keep it fun. This platform is for users aged 21 and above only.
Responsible Gaming Tools
We are here to help you enjoy gaming in a controlled way. The following features are available to you:
- The ability to set deposit limits.
- The ability to set session time limits.
- Self-exclusion option — the ability to temporarily or permanently suspend your account.
- The ability to display reality check messages.
To learn more about responsible gaming, visit our Responsible Gaming page.
Account Closure & Suspension
Closure by Member
You can close your account at any time by contacting our support team. Before closing your account, please ensure that all valid funds have been withdrawn.
Closure by Platform
ucb99 may suspend or permanently close an account in the following cases: violation of terms and conditions, fraudulent activity, suspected money laundering, or due to legal obligations.
Dispute Resolution
If you have any dispute or complaint, please contact our support team first. We provide assistance in Bengali via 24/7 live chat.
Dispute Resolution Process
- Step 1: Contact the support team via live chat.
- Step 2: Submit a detailed complaint by email — [email protected].
- Step 3: Our team will review your complaint and respond within 72 hours.
- When submitting a complaint, please include your account number, transaction date, and a detailed description of the issue.
Changes to Terms & Contact
ucb99 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will notify members by email or post a notice on the website.
Contact Information
If you have any questions about these terms and conditions, please contact us through the following:
- Live Chat: Available through the website — 24/7, support in Bengali.
- Email: [email protected]
These terms and conditions apply together with our Privacy Policy and Responsible Gaming Policy.
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